Nexar Privacy Policy

Last Updated: April 10, 2025

This Privacy Policy describes how Nexar ("we," "our," or "us") collects, uses, and discloses your information when you use our website, services, and software (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

1.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • Username and password
  • Discord ID (optional)

1.2 Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

1.3 Software Data

When you use the Nexar software, we collect necessary operational data to provide the service, including:

  • Software version and installation details
  • Task configuration (without sensitive payment details)
  • Performance metrics and success rates
  • Error logs and diagnostic information

2. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To process payments and manage your account
  • To communicate with you about updates, maintenance, and new features

3. Data Storage and Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security.

3.1 Data Storage

Your information is stored on secure servers located in the United States. We maintain industry-standard physical, electronic, and procedural safeguards to protect your Personal Data.

3.2 Payment Information

We do not store payment card details on our servers. Payment information is encrypted and never accessed by us.

3.3 Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

3.4 Credentials and Proxies

Any payment credentials, shipping information, or proxy details you enter into the Nexar software are encrypted and stored locally on your device. This sensitive information is not transmitted to our servers except when necessary to complete your intended actions on third-party retail sites.

4. Data Sharing and Third Parties

We may share your information with third parties in the following situations:

4.1 Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

4.3 Payment Processors

We use third-party payment processors to handle payments for our Service. Your payment information is provided directly to these third-party processors whose use of your personal information is governed by their Privacy Policy.

4.4 Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Nexar
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to request copies of your personal data. We may charge a small fee for this service.

5.2 Correction

You have the right to request that we correct any information you believe is inaccurate or incomplete.

5.3 Erasure

You have the right to request that we erase your personal data, under certain conditions.

5.4 Restriction

You have the right to request that we restrict the processing of your personal data, under certain conditions.

5.5 Object

You have the right to object to our processing of your personal data, under certain conditions.

5.6 Exercising Your Rights

If you would like to exercise any of these rights, please contact us at support@nexaraio.com. We will respond to your request within 30 days.

6. Cookies Policy

Cookies are small files that are placed on your computer or mobile device when you visit a website. We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

6.1 Types of Cookies We Use

  • Essential Cookies: These cookies are required for the basic functionality of our website, such as session management and security.
  • Preference Cookies: These cookies remember your preferences and settings.
  • Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

7. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@nexaraio.com

Discord: https://discord.gg/MGpQTtyQXz